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overview
our service approach
service delivery
options
global capabilities
full
scope
of PFPC services
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At PFPC, we understand that our people are
at the heart of our ability to craft personalized solutions. Thus,
we approach client service as a strategic partner.
Client-Centric Service Model
At PFPC, our clients are at the center
of everything we do. We focus on their success. Our service is all
about each client’s specific preferences and evolving requirements;
it’s about working with them to meet their needs and helping
them solve problems:
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We use dedicated client teams
that are responsible for end-to-end service delivery.
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Each of our teams includes the
right contacts at each level of the organization — from
the day-to-day operational level to the CEO — and is led
by a senior-level relationship manager, directly accountable
to the client.
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The depth of connection at every
level keeps our teams in synch with, and attuned to, our clients’
needs and ensures we respond appropriately.
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“Dedicated” means
clients can expect rapid response to change requests, ease of
execution and no hand-offs.
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Case
Study: Subaccounting — Helping Clients Do More with Less
Case
Study: Fund Accounting — Creating a More Accurate Reasonableness
Test
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Strategic Alliance
Dedicated teams also enable PFPC to work
as a strategic ally:
Measurable Performance
As part of our commitment to being client
centric, we adhere to the adage, “What gets measured, gets done.”
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